Delivery & Shipping

Order before 2pm Monday-Friday for same-day dispatch. Orders placed later, or on weekends and bank holidays, dispatch the next working day.

This applies to in-stock orders that have been placed and paid, and times are UK time. Bank holidays include Scottish bank holidays and Glasgow local public holidays, when the courier doesn't collect. "Dispatch" means we have handed your parcel to the courier, not just printed a label.

We deliver to addresses in England, Scotland and Wales, including the Scottish Highlands and islands, the Isle of Wight and the Isles of Scilly.

We can't currently deliver to Northern Ireland, the Isle of Man, the Channel Islands, or outside the UK.

Next Day Delivery is sent by Royal Mail Tracked 24: £3.99, or free when your order comes to £35 or more. The £35 is worked out after any discount codes are applied.

When we run a free delivery offer, free Standard Delivery by Royal Mail Tracked 48 is offered at checkout as well. If your address is in Newton Mearns, Clarkston or Giffnock (G77, G76 or G46), free local delivery by our team is offered at checkout too.

Every option and its cost is shown at checkout before you pay.

Gift cards are sent by email, so there's no delivery charge on them. We email a gift card as soon as your order is placed, or on the morning of the date you choose.

You can send a gift card to any email address. It can be spent on orders we deliver to England, Scotland and Wales.

Gift cards don't count towards the £35 for free delivery, because that's worked out on the products we post.

Royal Mail aims to deliver Tracked 24 parcels the next working day after dispatch, and Tracked 48 parcels within 2 to 3 working days. Royal Mail delivers Monday to Saturday. These are Royal Mail's targets, not guarantees, and Highland and island addresses can take longer.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking link.

Tracking updates may take up to 24 hours to appear after dispatch.

Delays can occasionally occur due to:

• Courier delays
• Weather conditions
• Busy seasonal periods

If your parcel is held up, tell us and we'll chase the courier. Your order is our responsibility until it reaches you, so if it doesn't turn up, we'll send a replacement or refund you.

Customers are responsible for ensuring that shipping information is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

Email: hello@reorolo.co.uk

Please include your order number and any relevant photos so we can investigate the issue promptly.

If you have any questions regarding shipping or delivery, please contact us at:

Email: hello@reorolo.co.uk