Shipping policy

Last updated: 13 May 2026

Below you will find information about our shipping process, delivery times, and important shipping details.

Order Processing

Orders are typically processed within 1–3 business days.

Orders are not usually processed, shipped, or delivered on weekends or bank holidays.

During busy periods, launches, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are provided at checkout and may vary depending on your location and chosen shipping method.

• UK Standard Delivery: 2–4 business days
• UK Next Day Delivery: Available on eligible orders
• International Delivery: Delivery times vary by country

Please note that delivery timeframes are estimates and are not guaranteed.

Free Delivery

We may offer free delivery promotions on qualifying orders. Any applicable free shipping thresholds will be displayed on our website.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Tracking updates may take up to 24 hours to appear after dispatch.

Delays

While we aim to deliver orders within the estimated timeframes, delays can occasionally occur due to:

• Courier delays
• Weather conditions
• Busy seasonal periods
• Customs processing for international orders

ReoRolo LTD is not responsible for delays caused by third-party delivery services once an order has been dispatched.

Incorrect Addresses

Customers are responsible for ensuring that shipping information is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

Damaged Or Lost Orders

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

Email: hello@reorolo.co.uk

Please include your order number and any relevant photos so we can investigate the issue promptly.

International Orders

International customers may be responsible for customs duties, taxes, or import fees depending on local regulations.

These charges are the responsibility of the customer and are not included in our product or shipping prices unless otherwise stated.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: hello@reorolo.co.uk